Security and trust are foundational to how Berries is built. As a platform designed for mental health professionals, Berries follows strict security and privacy practices to help ensure your information is handled responsibly and securely.
This article provides an overview of how Berries approaches security across the platform. You can learn more on our Security page.
Built for Security and Privacy
Berries is designed with security in mind from day one. Our infrastructure and policies are built to support clinicians who work with sensitive information and expect high standards of care and responsibility from their tools.
Compliance and Certifications
Built specifically for mental health professionals. Complies with HIPAA, HITECH and PHIPA requirements, and is SOC 2 certified.
Protected Information
All data is encrypted in transit and at rest using industry leading standards and is stored securely in the United States.
No Training on Your Data
Berries never uses protected health information or personal data to train its models. Your information is used only to support your notes and workflow, and remains fully private.
Automatic Data Deletion
Session notes can be manually deleted at any time or set to automatically delete after 30 days.
Business Associate Agreement (BAA)
Every clinician who signs up for Berries is automatically covered under our Business Associate Agreement which is in line with HIPAA requirements.
Ongoing Security Audits
Berries completes regular independent third party security reviews to ensure our systems meet the highest standards for information security.
FAQ
Are audio recordings saved?
Are audio recordings saved?
We don’t store session recordings. Audio is briefly processed in small chunks to produce transcripts, and each chunk is deleted immediately after it’s transcribed. No audio is retained.
How long does Berries keep my notes?
How long does Berries keep my notes?
Session notes and transcripts can be manually deleted at any time or set to automatically delete after 30 days.
Where are Berries servers storing my data?
Where are Berries servers storing my data?
Information is stored securely in the United States. Berries uses trusted cloud infrastructure that meets strict privacy and security requirements, including relevant healthcare and data protection standards in the USA.
Is Berries secure for protected health information?
Is Berries secure for protected health information?
Yes. Protected health information is encrypted in transit and at rest and monitored using strict security standards.
Does Berries provide a Business Associate Agreement?
Does Berries provide a Business Associate Agreement?
Yes. Every clinician who signs up for Berries is automatically covered under our Business Associate Agreement, which ensures that all information is handled safely and in full alignment with HIPAA requirements.
Do you use my data to train the AI?
Do you use my data to train the AI?
No. Berries does not use any protected health information to train its models. Your session data and clinical information are used only to create your notes and support your workflow, and they remain fully protected and private.
Does Berries provide patient consent forms?
Does Berries provide patient consent forms?
Yes. Berries includes a built in patient consent form that you can share with clients. You can access it here: Patient Consent Link.
For any further questions, feel free to reach out to us at [email protected]. We are here to help and honored to support you in your truly important work.