Environment

Choose a quiet space to ensure clear audio. Background noise, especially conversations, can disrupt the recording and affect the accuracy of transcription.

Laptop, Phone, Tablet Setup

Place your device as close to yourself and your patient as possible. Keep the device unlocked or open and positioned toward the conversation. Monitor the mic volume to ensure it’s capturing the dialogue.

Screen Lock

Certain devices may lock the screen automatically, which could disrupt the audio capture. Make sure your screen stays active to ensure uninterrupted recording. If the recording pauses, simply resume it.

Headphone Setup

To use headphones or headsets, make sure to turn on the 'Use Headphones' toggle, which will turn green when enabled. Then, click Start Session and select the correct tab, entire screen, or window to begin.

Telehealth Setup

Open your telehealth platform in one window and Berries in another. In some setups, echo cancellation may prevent Berries from recording the patient’s side, so consider using a second device (like a smartphone) for the audio.

Phone Call Sessions

To capture audio from a phone call, use Berries on a secondary device, like a tablet or computer, and place the call on speaker mode to ensure proper recording.

Microphone Setup

After clicking Start session, you can select a different microphone by clicking the microphone dropdown.

External Mic Setup

Position your external microphone as close as possible to both you and your patient, ensuring it is directed towards the conversation. Monitor the microphone’s volume to verify it is effectively capturing the audio.

Chrome

For more detailed instructions, refer to Google Support.

1. Open Chrome and click the three-dot menu in the top right corner.

2. Select Settings.

3. Scroll down and click Privacy and Security.

4. Click Site Settings.

5. Under 'Permissions', click Microphone.

6. Ensure that app.heyberries.com is listed under 'Allowed to use your microphone'.

Edge

For more detailed instructions, refer to Microsoft Edge Support.

1. Open Edge and click the three-dot menu in the top right corner.

2. Select Settings.

3. Go to Cookies and Site Permissions.

4. Under 'All Permissions', click Microphone.

5. Ensure that app.heyberries.com is listed under 'Allow'.

Safari (macOS)

1. Open Safari Settings.

2. Select Websites.

3. Click on Microphone.

4. Set access to 'Allow' for app.heyberries.com.

5. In some cases, restarting Safari may be needed for the changes to take effect.