This article is for clinicians accessing Berries through the Chrome browser. We highly recommend using Chrome for the best overall experience with Berries, as it offers enhanced performance and compatibility.
Audio issues in Berries can often be traced back to microphone settings. To ensure Berries is using the correct microphone on your device, follow this step-by-step guide to configure your microphone settings.
1. Open Berries
In your web browser, go to Berries and sign in to your account.
2. Click on the Preferences Icon in the URL Bar
Click on the Preferences icon located to the left of the URL in the browser address bar.
3. Access Microphone Settings
Click on the Arrow icon (▶) next to 'Microphone' to open additional settings.
4. Click on Manage
In the Microphone settings dropdown, click on the Manage button at the bottom to access your device’s microphone settings.
5. Select the Correct Microphone
Click on the box where your currently selected microphone is displayed. From the dropdown list, choose your built-in microphone or the microphone you want to use with Berries.
6. Refresh the Page and Test the Microphone
Return to the Berries tab in your browser, refresh the page to apply the new microphone settings, and start a session to ensure the microphone is working properly and capturing audio.
Note: If the microphone is still not working and fails to capture audio, please repeat the steps above and try selecting a different microphone from the list.
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For any further questions, feel free to reach out to us at [email protected]. We are here to help and honored to support you in your truly important work.